Two staff members of CLAAS Harvest Centre Echuca have been recognised among Australia’s best farm machinery professionals at the second Strive Annual Excellence Awards presented in Melbourne recently.
The awards recognise the best performing dealerships, teams and individuals across Landpower and CLAAS Harvest Centre, the largest privately-owned farm machinery distribution network in Australasia.
CLAAS Harvest Centre Echuca service technician Tom Hewlett was named Australian Service Technician of the Year, while dealer principal Brendan Caffery was named Australian Sales Representative of the Year — Used Machinery (Revenue).
Mr Hewlett, who is a leader in the Echuca workshop team, has more than 20 years’ experience ‘on the tools’ — including a memorable four-year stint in Queensland in the mining and cattle sectors and five years as a driver/mechanic with an agricultural contractor.
‘‘It’s a great team to work with,’’ he said of his team of three service technicians, two trade assistants and two apprentices.
‘‘It has a really good culture and everyone gets along well.
‘‘I get real satisfaction seeing our customers doing what they hoped to do with their machinery.’’
Established in 2009 by Brendan and Marcella Caffery, CLAAS Harvest Centre Echuca represents CLAAS, AMAZONE, Seed Hawk and other leading farm machinery brands throughout northern Victoria and southern NSW.
The dealership has successfully differentiated itself in a highly competitive market by providing exceptional customer service, including 24/7 service and parts during harvest.
‘‘To be successful in this industry, it’s not necessarily about always having the best machinery or offering the best deals — it’s about service,’’ Mr Caffery said.
‘‘Inevitably, things do break down, so it’s a matter of having the parts and service to get it fixed and our customers back in the paddock as quickly as possible.’’